Privacy Policy

Last updated: 9/11/2025

Observe Create (“we,” “our,” “us”) operates the website https://observecreate.com. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the rights you have over your information.

1. Who We Are

Our website address is: https://observecreate.com.

2. Information We Collect

We may collect the following information when you use our site:

  • Personal details: Name, email address, phone number, billing/shipping address.
  • Order details: Products purchased, quantities, prices, payment method, and order status.
  • Account information (if registered): Email, registration date, saved billing/shipping preferences.
  • Guest checkout data: Contact and address information stored with the order.
  • Technical data: IP address, browser type, device information, and interactions with our site.
  • Payment data: Processed securely through WooPayments. We do not store credit card details.

Additionally:

  • Comments: If you leave a comment, we collect the data shown in the comments form, your IP address, and browser user agent string to help detect spam.
  • Media: If you upload images, avoid embedding location data (EXIF GPS). Visitors may download and extract such data.
  • Embedded content: Articles may include embedded content (videos, images, etc.) from third-party websites that may collect their own data about you.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Provide customer support and respond to inquiries.
  • Improve our website and services.
  • Send marketing communications (if you have opted in).
  • Comply with tax, accounting, and legal obligations.

4. Cookies & Tracking

We use cookies to enhance your browsing experience. These include:

  • Essential cookies: For login, cart, checkout, and site functionality.
  • Analytics cookies: To understand how visitors use our site.
  • Marketing cookies (if enabled in the future): For ads and retargeting.

Examples:

  • If you leave a comment, you may opt-in to saving your details in cookies for convenience.
  • When you log in, cookies store login and display preferences.
  • Editing or publishing content creates a temporary cookie storing the post ID.

You may disable cookies in your browser, but some features of the site may not function properly.

5. Data Retention

We retain personal information only as long as necessary:

  • Inactive accounts: 1 year
  • Pending, failed, or cancelled orders: 60 days
  • Completed or refunded orders: 6 years (for tax/legal compliance)
  • Comments: Retained indefinitely unless requested for deletion

Registered users may view, edit, or delete their account information at any time (username cannot be changed). Administrators can also access and edit account information.

6. Sharing of Information

We only share personal information with third parties as needed:

  • Payment processors to securely handle transactions.
  • Shipping providers to fulfill orders.
  • Spam detection services for comments.
  • Service providers for analytics, email marketing, and website functionality.

We do not sell or rent your personal data.

7. Security

We protect your data using SSL encryption, secure payment gateways, and access controls. While no method is completely secure, we take reasonable measures to safeguard your information.

8. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Request an exported file of your data.
  • Withdraw consent for marketing communications.
  • Request erasure of your account or order history (unless retention is required by law).

Requests can be made through our contact form.

9. International Users

As we sell globally, your data may be transferred outside your country (including to the United States). We take steps to ensure an adequate level of protection.

10. Children’s Privacy

Our products and services are not primarily directed to children under 18. We do not knowingly collect personal information from individuals under 18 without appropriate parental or guardian consent. If we become aware that we have collected data from a minor without such consent, we will take steps to delete it. If you are under 18, you should obtain permission from a parent or guardian before purchasing or using our products.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last Updated” date. If changes are material, we may notify you by email or on our website.

12. Contact Us

For privacy-related questions, please contact us through our contact form or email: jesse@observecreate.com